CristalPoker Terms and Conditions

Welcome to CristalPoker Casino. These Terms and Conditions govern your use of our website, games and services, and by registering an account with us, you confirm that you accept them in full. At Cristal Poker, we operate under a licence issued by the Anjouan Gaming Board, licence No. ALSI-202601043-FI2, and we are committed to providing a fair, transparent and secure environment for every player who joins our platform.

About Our Operator

CristalPoker is owned and operated by Wild Blackfin Limited SRL, a company registered in Costa Rica under registration number 3-102-916426, with its registered office at Avenidas 8 and 10, Calle 39, LY Center, 11501, San Jose, Costa Rica. Our payment agent is Slotvision Limited, Cyprus, HE 395559, and our payment processor is Resmea Limited, Cyprus, HE 431330. We at Cristal Poker have been serving players internationally since 2010, bringing together casino, poker, sportsbook and crash games on one unified platform aimed at Europe, Canada and Arab markets.

Eligibility and Account Registration

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to register an account at CristalPoker Casino. Registration is required to play; we do not offer a no-account casino experience. When you create an account, you agree to provide accurate and complete information and to keep it updated. We at CristalPoker reserve the right to suspend or close any account found to contain false information.

• We require one account per person, household and IP address.
• You must not create an account on behalf of a third party.
• We may request additional verification documents at any time.

Restricted Territories

Our services are not available to residents of a number of countries, including Afghanistan, Albania, Algeria, Italy, the Netherlands, Nigeria, Pakistan, the United Kingdom, the United States of America and several others listed in our full compliance documentation. If you access CristalPoker from a restricted jurisdiction, we reserve the right to void any winnings and close your account.

Deposits and Withdrawals

We accept deposits in EUR, USD, CHF, CAD, AUD, NOK, PLN, BRL and a range of cryptocurrencies including BTC, ETH, LTC, TRX, USDT, USDC, XRP, BNB, DOGE, SOL and XMR. The minimum qualifying deposit is 20 EUR (or equivalent) for bonus purposes. We operate a closed-loop withdrawal policy, meaning withdrawals are paid back to the same method used for your deposit wherever possible. Where a card refund is not available, we will arrange payment via e-wallet, wire transfer or bank draft.

• We require KYC verification for any withdrawal above 200 EUR.
• Big win withdrawals are capped at 1,000 EUR per day, 2,500 EUR per week and 10,000 EUR per calendar month.
• We may apply a 10% fee if the deposited funds were not turned over before a withdrawal request.

Verification and Processing Times

Before your first withdrawal, we will ask you to submit a valid identity document such as a passport, driving licence or national ID, along with proof of address dated within the last six months. No withdrawal request is processed until this verification is complete. Once your documents are confirmed, we aim to process your request within 24 hours, with cash-out typically completed within 3 working days.

Bonuses and Promotions

Our CristalPoker welcome bonus offers up to 250% across your first three deposits, totalling up to 2,000 EUR, and is wager-free (x0). This is a sticky bonus, meaning only your deposit and winnings generated from it are withdrawable. We also run a no-deposit offer of 50 Free Spins upon registration, subject to x30 wagering and a maximum cash-out of 5x the amount won, capped at 50 EUR. Please note that our no-deposit bonuses are not available to players in certain countries, including Italy, the Netherlands, Cyprus and the United Kingdom among others.

• 1st deposit, code CRI1: 100% up to 500 EUR.
• 2nd deposit, code CRI2: 50% up to 1,000 EUR.
• 3rd deposit, code CRI3: 100% up to 500 EUR.
• Maximum bet while a bonus is active: 4 EUR.
• Bonus validity: 30 days from activation.

We also offer a Tuesday Reload (code TUE50), Thursday Reload (code THU100) and Weekend Reload (code WEE250), each wager-free with defined maximum cash-out limits. Our Instant Cashback programme returns up to 500 EUR daily based on 0.2% of your slot bets, wager-free, with a minimum payout of 1 EUR. We reserve the right to amend, withdraw or refuse any bonus offer at our sole discretion, particularly where we detect bonus abuse or breach of these terms.

Excluded Games

Bonus funds at Cristal Poker cannot generally be wagered on jackpot games, table games, video poker, virtual games, live casino, sportsbook, or a specific list of named slots. Bonus buy and gamble features are not permitted while a bonus is active. We may void winnings generated in breach of these restrictions.

Loyalty and VIP Program

Our Instant Cashback points system awards 1 point per 25 EUR wagered on slots, with 20 points convertible to 1 EUR. Our VIP Program consists of four levels, offering rewards without wagering requirements, paid weekly, including casino cashback up to 20%, poker cashback up to 50% and VIP cashback up to 70%. Entry to our VIP Program is by invitation, based on your activity, loyalty and responsible gaming profile.

Game Fairness and Providers

CristalPoker Casino features over 7,744 slot titles and 1,076 live games from leading studios such as NetEnt, Pragmatic Play, Evolution, Play'n GO, Hacksaw, Nolimit City and many more. We work only with licensed and independently audited providers to ensure that all games offered through our platform meet recognised fairness standards. A demo mode, Play for Fun, is available without registration for most slot titles.

Responsible Gaming and Account Limits

We are committed to promoting responsible gaming. You may request deposit limits, loss limits, time-outs or self-exclusion at any time by contacting our support team. We encourage you to gamble only with funds you can afford to lose and to treat our games as entertainment rather than a source of income.

Customer Support and Complaints

Our support team is available via live chat, e-mail and our Telegram VIP Live Support channel. You can reach us at [email protected] or [email protected] for general enquiries. Complaints should be directed to [email protected], and any data protection queries can be sent to [email protected]. Should you remain unsatisfied with our resolution, you may escalate your complaint to our alternative dispute resolution partner, EADR Ltd., based in Malta.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We recommend that you review this page periodically. Continued use of CristalPoker Casino after any changes constitutes your acceptance of the revised terms. Where these terms are translated into other languages, the English version shall prevail in the event of any discrepancy.