CristalPoker Casino Privacy Policy

At Cristal Poker, we take the protection of your personal data seriously. This Privacy Policy explains how CristalPoker, operated by Wild Blackfin Limited SRL (registered in Costa Rica, registration number 3-102-916426, registered office at Avenidas 8 and 10, Calle 39, LY Center, 11501, San Jose, Costa Rica), collects, uses, stores and safeguards your information when you visit cristalpoker.com or register an account with us. By creating an account and using our services, you agree to the practices described below.

Who We Are

CristalPoker Casino operates under a licence issued by the Anjouan Gaming Board, licence No. ALSI-202601043-FI2. We work with Slotvision Limited (Cyprus, HE 395559) as our payment agent and Resmea Limited (Cyprus, HE 431330) as our payment processor. These partners may process certain payment-related data on our behalf, strictly for the purpose of completing your deposits and withdrawals.

Information We Collect

When you register, deposit, play or contact our support team, we collect the following categories of information:

• We gather your registration details, including your name, date of birth, email address, phone number, and country of residence.
• We record your account credentials, such as your username and encrypted password used for cristal poker casino login.
• We collect your payment and transaction information, including deposit and withdrawal methods, amounts, and currency.
• We track your gaming activity, bonus usage, and betting history to manage your account and our loyalty program.
• We store identity verification documents, such as a passport, driving licence or national ID, and proof of address, when KYC checks are required.
• We automatically collect technical data such as your IP address, device type, browser, and session logs through cookies and similar technologies.
• We retain correspondence you send us via live chat, email or our Telegram VIP Live Support channel.

How We Use Your Data

We at CristalPoker use your personal information for the following purposes:

• To create and manage your account, including processing your cristal poker bonus requests and welcome bonus eligibility.
• To verify your identity and age, and to comply with anti-money laundering and KYC obligations before processing any withdrawal above 200 EUR.
• To process deposits and withdrawals through our supported payment methods and crypto wallets.
• To detect and prevent fraud, abuse of bonus terms, and unauthorized access to your account.
• To communicate with you about promotions, including the Tuesday, Thursday and Weekend Reloads, tournaments, and VIP offers.
• To improve our platform, games selection and customer support based on your usage patterns.
• To comply with our legal and regulatory obligations under our Anjouan gaming licence.

Legal Basis for Processing

Our Cristal Poker platform processes your data on the basis of contractual necessity (to provide our services), legitimate interest (fraud prevention, platform improvement), legal obligation (KYC, AML, tax reporting), and, where applicable, your consent (for marketing communications and certain cookies). You may withdraw your consent for marketing at any time by contacting us.

Sharing Your Information

We do not sell your personal data. We may share your information with:

• Our payment agent Slotvision Limited and payment processor Resmea Limited, solely to process transactions.
• Game and live providers listed on our platform, where necessary to deliver gameplay and verify fair results.
• Regulatory authorities, auditors and law enforcement, where required by law or our licence conditions.
• Third-party service providers assisting with hosting, analytics, fraud prevention and customer support.
• Our alternative dispute resolution partner, EADR Ltd. (Malta), if a dispute arises that requires independent review.

Cookies and Tracking Technologies

Here at CristalPoker, we use cookies and similar technologies to recognize your device, remember your preferences, keep you logged in, and analyze traffic across our casino, poker, sportsbook and crash games sections. You can manage cookie settings through your browser; however, disabling essential cookies may affect your ability to use certain features of our site.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax and regulatory obligations. Verification documents, transaction records and communication logs are kept in accordance with applicable anti-money laundering requirements, even after account closure.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your data, subject to our legal retention obligations.
• Object to or restrict certain processing activities, including marketing.
• Request a copy of your data in a portable format.
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. For account-related complaints, you can reach us at [email protected], or escalate unresolved disputes to EADR Ltd. in Malta.

Data Security

We at CristalPoker Casino implement industry-standard technical and organizational measures, including encryption, secure servers and access controls, to protect your personal and financial information from unauthorized access, loss or misuse. While we strive to maintain robust security, no system is completely immune to risk, and we encourage you to use strong passwords and keep your login details confidential.

International Data Transfers

As an international platform serving players across Europe, Canada and Arab countries, CristalPoker may transfer your data to servers and service providers located outside your country of residence. Where such transfers occur, we take appropriate steps to ensure your data remains protected to a standard consistent with this policy.

Age Restrictions and Restricted Territories

Our services are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors. Residents of certain restricted countries listed in our Terms and Conditions are not permitted to register or hold an account with us, and any data collected in error from such users will be deleted upon discovery.

Updates to This Policy

Our Cristal Poker Privacy Policy may be updated periodically to reflect changes in our practices, technology or legal requirements. We encourage players searching for a cristal poker casino review or cristal poker review to revisit this page regularly. Continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how CristalPoker collects or processes your data, or if you wish to exercise your privacy rights, please reach out to us at [email protected], [email protected], or [email protected]. We value transparency and are committed to responding promptly to all privacy-related inquiries from our players, including those searching for cristal poker canada services.